UX Researcher
Nina Patel.
I am a UX researcher focused on helping product teams make decisions grounded in evidence rather than assumption. My background spans generative and evaluative research, from early-stage discovery interviews to large-scale survey work and usability testing. I like translating messy qualitative signal into recommendations a roadmap can actually use. I have spent most of my career embedded inside product teams at fintech and healthcare companies, where the stakes of getting things wrong are high.
Work Experience
Meridian Health Systems
Lead researcher for the patient portal team, running longitudinal studies on medication management and appointment scheduling. Built the team first research repository, cutting duplicate study requests by roughly a third.
Ashgrove Financial
Ran discovery and usability research for the mobile banking app, partnering closely with design and product on a redesign of the transfer flow that reduced support tickets by 22%.
Basil & Co. Design Studio
Supported client engagements across e-commerce and travel, conducting field studies, moderated usability sessions, and competitive audits.
Projects
Care Navigation Study
A mixed-methods study on how patients with chronic conditions navigate multi-step care plans, which reshaped the portal onboarding flow and became a template for future longitudinal research at the company.
Research Ops Playbook
An internal handbook and set of templates for recruiting, consent, and synthesis that several other teams have since adopted to speed up their own studies.